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Head of Mortgage Servicing
2 months ago
We are seeking a highly experienced and skilled Head of Client Services to join our Mortgage Servicing team at HAWKES RESOURCING GROUP LIMITED.
Key Responsibilities:
- Oversee the daily operations of the team, ensuring compliance with industry standards and company policies.
- Provide exceptional support to our customers, fostering a positive and collaborative work environment to enhance team performance and morale.
- Develop and maintain effective relationships with internal stakeholders, including senior management and colleagues.
- Collaborate with internal teams, including underwriting risk, compliance, and finance, to address customer needs effectively.
- Develop and maintain effective and collaborative relationships with external parties, such as brokers, valuers, third-party servicing providers, and solicitors.
Requirements:
- At least 3 years of experience in Mortgage servicing with an in-depth knowledge of mortgage servicing processes and arrears management.
- Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
- Previous experience in loan servicing with a proven track record of success.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.