Head of Mortgage Servicing

1 month ago

West Malling, Kent, United Kingdom HAWKES RESOURCING GROUP LIMITED Full time
Head of Client Services

We are seeking a highly experienced and skilled Head of Client Services to join our Mortgage Servicing team at HAWKES RESOURCING GROUP LIMITED.

Key Responsibilities:

  • Oversee the daily operations of the team, ensuring compliance with industry standards and company policies.
  • Provide exceptional support to our customers, fostering a positive and collaborative work environment to enhance team performance and morale.
  • Develop and maintain effective relationships with internal stakeholders, including senior management and colleagues.
  • Collaborate with internal teams, including underwriting risk, compliance, and finance, to address customer needs effectively.
  • Develop and maintain effective and collaborative relationships with external parties, such as brokers, valuers, third-party servicing providers, and solicitors.

Requirements:

  • At least 3 years of experience in Mortgage servicing with an in-depth knowledge of mortgage servicing processes and arrears management.
  • Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
  • Previous experience in loan servicing with a proven track record of success.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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