Site Operations Manager
2 weeks ago
We are seeking an experienced Site Operations Manager to lead our teams at Cobham and Beaconsfield locations. As a key member of our leadership team, you will be responsible for driving sales, operational brand standards, and ensuring brand compliance.
Key Responsibilities- Leadership and Team Management
- Coach and inspire department managers to deliver excellent customer service
- Take ownership of the Site Management Team recruitment process
- Empower teams to create a great place to work and recognize their success
- Performance Monitoring and Analysis
- Monitor the performance and conduct of department managers
- Analyze and act upon financial and performance data to ensure efficient and profitable unit operations
- Compliance and Brand Standards
- Ensure compliance with Moto and brand standards through the delivery of brand requirements
- Escalate any issues to the Region Manager
- Financial Management
- Ensure all basic cost controls are in place
- Monitor and manage labor costs and ratios
- A proven track record in managing and leading teams in a high-volume retail or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labor costs, and ratios
- Ability to build strong relationships with stakeholders
- Experience motivating and increasing team performance through mentoring, training, and succession planning
- Ability to remain calm under pressure in a fast-paced environment
Moto is a leading provider of motorway service areas and travel centers in the UK. We are committed to delivering exceptional customer experiences and creating a great place to work for our teams.
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