Site Operations Manager

2 weeks ago


Cobham, Surrey, United Kingdom Moto Full time
About the Role

We are seeking an experienced Site Operations Manager to lead our teams at Cobham and Beaconsfield locations. As a key member of our leadership team, you will be responsible for driving sales, operational brand standards, and ensuring brand compliance.

Key Responsibilities
  • Leadership and Team Management
    • Coach and inspire department managers to deliver excellent customer service
    • Take ownership of the Site Management Team recruitment process
    • Empower teams to create a great place to work and recognize their success
  • Performance Monitoring and Analysis
    • Monitor the performance and conduct of department managers
    • Analyze and act upon financial and performance data to ensure efficient and profitable unit operations
  • Compliance and Brand Standards
    • Ensure compliance with Moto and brand standards through the delivery of brand requirements
    • Escalate any issues to the Region Manager
  • Financial Management
    • Ensure all basic cost controls are in place
    • Monitor and manage labor costs and ratios
Requirements
  • A proven track record in managing and leading teams in a high-volume retail or catering brand environment
  • Previous experience working to and delivering against budgets, P&L, labor costs, and ratios
  • Ability to build strong relationships with stakeholders
  • Experience motivating and increasing team performance through mentoring, training, and succession planning
  • Ability to remain calm under pressure in a fast-paced environment
About Moto

Moto is a leading provider of motorway service areas and travel centers in the UK. We are committed to delivering exceptional customer experiences and creating a great place to work for our teams.


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