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Band 4 Flow Coordinator
2 months ago
About the Role
The Flow Coordinator will play a key role in ensuring the smooth delivery of patient flow within the Elderly Care Wards. This will be achieved through developing effective internal communication pathways, utilizing the internal escalation process, and ensuring the multi-disciplinary team adheres to the Department's internal professional standards.
Main Responsibilities
- Monitor the transport process and identify any delays or issues that the clinical team are experiencing.
- Act as the first point of contact for users of the service and deal proactively with all enquiries, welcome and orientate patients and their relatives/friends to the clinical area.
- Work as part of a dedicated team working closely with staff at all levels and communicating effectively within the department/units.
- Deal with telephone enquiries professionally ensuring, where possible that the caller's needs are met or they are transferred to the most appropriate person.
- Knowledge of daily bed capacity issues via site capacity team.
- Attendance at MDT huddles.
- Liaise with Site Team as and when appropriate.
- Ensure that all staff are aware of any information that will assist in any safe transfer/discharge.
- Liaise with all members of the multi-disciplinary team.
- Promote all transfers/discharges within agreed timeframes.
- Identify bottlenecks in the system which prevents the smooth and timely transfer of patients
- To co-ordinate the transfer of patients to allow sufficient capacity and safe placements of patients.
- Liaise with staff in Elderly Care Wards, and other UHB hospital to facilitate appropriate patients transfer
About Us
University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK. Our vision is to Build Healthier Lives, and we recognize that we need incredible staff to achieve this. We are committed to creating a kind and inclusive environment where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Person Specification
- Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4)
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment
- Experience of dealing with the Public/Customer service experience
- Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
