Retail Services Coordinator

4 weeks ago


Weybridge, Surrey, United Kingdom Prax Full time

About the Role

The Prax Group is seeking a highly organized and detail-oriented Retail Services Administrator to join our team. As a key member of our retail operations team, you will be responsible for providing administrative support to our retail sites, ensuring seamless day-to-day operations and excellent customer service.

Key Responsibilities

  • Manage cash collection issues across all retail sites, ensuring prompt resolution and excellent customer service.
  • Process consumable orders on a monthly basis, ensuring timely delivery and accuracy.
  • Handle Store IQ reports and functions, providing accurate and timely data to inform business decisions.
  • Provide weekly and monthly reports for site and management use, highlighting key trends and insights.
  • Reconcile wet stock weekly and monthly, ensuring accuracy and minimizing losses.
  • Respond to customer communications promptly, liaising with other departments as necessary to resolve issues.
  • Answer telephone calls within the Retail team, directing them to the appropriate team member and providing excellent customer service.
  • Address and resolve any issues raised by retail sites, ensuring prompt resolution and excellent customer service.
  • Collate data for relevant reports, identifying trends and ensuring funds are recovered.
  • Provide ad-hoc support to the retail maintenance team, ensuring seamless operations and excellent customer service.
  • Manage uniform orders for Greggs and Subway, ensuring timely delivery and accuracy.
  • Perform administrative tasks related to Greggs and Subway operations, ensuring seamless day-to-day operations and excellent customer service.

Requirements

  • Experience working in a retail environment, with a strong understanding of retail operations and customer service.
  • Excellent data entry skills, with the ability to accurately and efficiently process data.
  • Proficient in Microsoft Office applications, with the ability to learn specialized systems pertinent to the organization.
  • Self-motivated and proactive, with a strong attention to detail and ability to work independently.
  • Strong verbal and written communication skills, with the ability to effectively communicate with colleagues and customers.


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