Customer Service Specialist
1 month ago
We are seeking an experienced and skilled individual to join our team as a Customer Service Specialist. As a Vehicle Repair Advisor, you will be responsible for delivering exceptional customer service while ensuring that all vehicle repairs are completed efficiently and to the highest standards.
About the Job
- You will be working closely with customers to understand their needs and provide solutions that meet their expectations.
- You will be liaising with the workshop and bodyshop teams to progress work through the system and ensure timely completion of repairs.
- You will be responsible for controlling all computer-based jobs, purchasing, and invoice processes to protect the financial interests of the customer and the company.
- You will be providing clear and accurate information to customers regarding any faults or repairs found on their vehicles.
- You will be maintaining accurate customer records, including vehicle details and service histories.
- You will be maintaining knowledge of aftersales products and services and upselling where appropriate.
Requirements
- A passion for delivering exceptional customer service and resolving issues efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and adapt to a fast-paced environment.
- Strong communication and influencing skills to explain complex information accurately and concisely to customers.
- Strong organisational skills to schedule work effectively and balance customer needs with workshop capacity.
- A full UK driving licence.
Benefits
- An estimated salary of £28,000 - £32,000 per annum.
- 33 days' holiday allowance with room to grow.
- Generous retail discounts.
- Private healthcare.
- SIMPLYHEALTH - access to a GP 24/7 and money back on medical and dental treatments.
- Pension scheme.
- Maternity and paternity packages.
- Opportunities for training and progression.
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