Refugee Resettlement Programme Manager
6 days ago
Wiltshire Council seeks a highly skilled and compassionate individual to join our Refugee Resettlement team as a Casework Support Officer. As part of this role, you will play a vital part in supporting relocated families through transformative programmes like Afghan Resettlement Schemes and Homes for Ukraine.
Main Responsibilities
In response to increased demand in ARAP and ACRS due to political decisions in Afghanistan's neighbouring countries, our officers ensure a seamless transition for individuals relocated to Wiltshire, prioritising access to public services and supporting families towards independence and integration in line with specific relocation scheme guidelines.
To excel in this role, a deep understanding of public sector services, empathy for the experiences of new arrivals in the UK, and a profound respect for diverse cultures are essential. This includes working collaboratively with the council and other public services to deliver outcomes for resettlement programmes in accordance with Home Office guidelines, including support with signposting families and accessing services such as ESOL classes, nursery provision, job centers, and other public and charitable services.
Key responsibilities include:
• Securing properties, referral acceptance, and arrival arrangements through to family/individual independence
• Assessing individual/family requirements at times of query or complaint to ensure accurate and reliable information is provided or that the issue is escalated appropriately
• Working with other Casework Support Officers to ensure adequate support is available to refugees during office hours
• Maintaining support plans and case notes for each individual/family, ensuring accurate and relevant information is provided and included
• Providing advice and guidance to refugees on cultural issues, council working practices, and government guidance and initiatives, and providing informal interpreting to support access to services (typically through supporting access to official interpreting services)
Person Specification
The ideal candidate will have:
• Educated to HNC in English/Humanities or equivalent experience
• A good understanding of a range of public services and the experience of new arrivals in the UK
• Experience in following policies and procedures
• Experience in contributing to and maintaining records
• Experience of coordinating or working alongside other volunteers
• An understanding of differences in British and other cultures
Desirable qualifications include experience in project and programme management, risk management principles, and case conference working, along with a relevant professional qualification.
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