Field Operations Manager

4 weeks ago


Liverpool, Liverpool, United Kingdom Serco Full time

Serco - AASC

Permanent, Full Time - travel across Merseyside

£, per annum + Car & Excellent Corporate Benefits Package

We are seeking a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). As a key member of the Operations Management Team, you will be responsible for ensuring:

  • Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaison with other teams within the business, landlords, sub-contractors, external agencies and partners.
  • All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.
  • Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.

Key Responsibilities

As a Field Operations Manager, you will be responsible for:

  • Managing a team of Maintenance Operatives and Housing Officers to deliver property maintenance services and service user support services.
  • Providing clear management and leadership to the team, ensuring they are equipped to deliver high-quality services.
  • Working closely with the Head of Field Operations to ensure compliance with the AASC contract and company policies.

Requirements

To be successful in this role, you will need:

  • Proven people management skills and the ability to analyse data and produce accurate timely reports.
  • A background in managing multi-skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets.

What We Offer

Serco offers a range of benefits, including:

  • Pension - up to 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the Immigration sector
  • A company passionate about diversity and inclusion
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • A safe and supportive culture

About Serco

Serco is a leading provider of public services, delivering an essential service that touches people's lives. We are a motivated team who will encourage you and help you to succeed.



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