IT Support Manager for Team Operations

5 days ago


Liverpool, Liverpool, United Kingdom AHK Full time
Job Description:

We are seeking an experienced IT Support Manager to lead our Service Desk Team at AHK.

About the Role:

  • Lead a team of five Service Desk technicians, providing guidance and support to resolve technical issues.
  • Manage daily operations, ensuring efficient ticket resolution and excellent customer service.
  • Develop team skills and knowledge, fostering a collaborative environment that promotes growth and expertise.
  • Collaborate with internal stakeholders, delivering expert support and building strong relationships.

The successful candidate will be responsible for overseeing daily operations, resolving complex technical issues, and developing the skills of their team. This is an exciting opportunity to join our team at AHK, where you will have the chance to grow and develop your career in IT support.

About AHK:

AHK is a dynamic organization committed to delivering exceptional IT support services. We value our employees and strive to create a positive and supportive work environment.

Key Requirements:

  • At least 5 years of experience in IT support or a related field
  • Proven track record of leading teams and managing daily operations
  • Excellent communication and problem-solving skills
  • Degree in Computer Science or a related field (desired)

Salary: £45,000 - £55,000 per annum, depending on experience.



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