IT Service Desk Manager
2 weeks ago
Service Desk Manager Opportunity
Charles Simon Associates Ltd is seeking a skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional support to our clients.
Key Responsibilities:
- Manage and lead a team of IT professionals to deliver high-quality service desk support
- Develop and implement effective SLAs and KPIs to measure team performance
- Provide hands-on escalation support to the team as needed
- Collaborate with the IT team to plan, design, and deploy IT systems
- Develop and provide metrics, reports, and analysis to track KPIs and SLAs
- Act as the escalation point for Senior Analysts and Team Leaders
- Oversee the management of hardware databases and inventories
- Develop relationships with key stakeholders to support continual improvement of service across the business
- Ensure continued development of the Service Desk Team via motivation, job satisfaction, and career progression
Requirements:
- Previous experience managing teams, ideally up to 5/6 people
- Experience of driving improvements within both KPIs/SLAs and the ability of the Engineers
- Getting involved in delivering ITIL is highly desirable
About Charles Simon Associates Ltd
We are a prestigious client based in Northampton, looking for a Service Desk Manager to join our team. This is an opportunity to work for a fast-growing business who are quickly becoming leaders in their field. Some travel will be required.
Salary: Up to £40,000 per annum
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