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Retail Team Leader

1 month ago

ThornabyonTees, Stockton-on-Tees, United Kingdom Toolstation Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Team Leader to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, supporting the Store Manager, and contributing to the overall success of the branch.

Key Responsibilities

  • Support the Store Manager in their absence and provide guidance to the team.
  • Coach and develop the team to achieve sales targets and improve customer satisfaction.
  • Ensure the branch is well-stocked, clean, and organized, and that all tasks are completed efficiently.
  • Provide a great customer experience, responding to customer queries and resolving issues promptly.
  • Maintain a positive and inclusive team culture, promoting teamwork and collaboration.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Discounts on Toolstation products and services.
  • Access to our Toolstation Academy training programs.

About Toolstation

We are one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. We pride ourselves on delivering exceptional customer service and providing a wide range of products to meet the needs of our customers.