Hotel Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Brighton Seafront. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Assist with check-in and check-out processes, ensuring that all guests receive a smooth and efficient experience.
- Develop and maintain relationships with repeat guests, priority members, and VIPs, recognizing their loyalty and rewarding their loyalty with personalized service.
- Stay up-to-date with hotel information, services, and promotions, promoting these to guests and ensuring that they have a comprehensive understanding of our offerings.
- Collaborate with other departments to ensure seamless communication and delivery of exceptional guest experiences.
What We Offer
As a Guest Service Assistant at Holiday Inn Brighton Seafront, you will enjoy a range of benefits, including:
- Opportunities for career development and growth within our company.
- A comprehensive training program to ensure you have the skills and knowledge needed to excel in your role.
- A competitive salary and benefits package.
- Discounts on hotel stays and other perks.
Requirements
To be successful in this role, you will need:
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- A passion for delivering exceptional customer service and a commitment to ensuring that every guest has a memorable experience.
- Basic computer skills and proficiency in MS Office.
Next Steps
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you. Please submit your application, and a member of our team will be in touch to discuss the role further.
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