Hotel Operations Manager
3 weeks ago
Hotel Operations Manager
We are seeking a skilled Hotel Operations Manager to oversee the night-hour supervision of our Front Office Team. As a key member of our team, you will be responsible for ensuring that our guests receive an exceptional experience from check-in through check-out.
Key Responsibilities:
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
About Hilton:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
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