Customer Success Professional

2 weeks ago

Manchester, United Kingdom psd group Full time

About the Role

We are seeking a Service Delivery Coordinator to join our team at PSD Group. As a key member of our service delivery team, you will be responsible for supporting the end-to-end service delivery process to meet and exceed customer expectations.

Your Key Responsibilities

  1. Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.
  2. Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary.
  3. Client Interaction: Maintain regular communication with clients and address concerns with support.
  4. Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes.
  5. Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication.
  6. Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle.
  7. Asset Management: Oversee the lifecycle of IT assets.

About You

We are looking for a highly motivated and organized individual with experience in IT operations/service delivery. You will have a basic understanding of IT service management principles and ITIL processes, excellent verbal and written communication skills, and a proactive approach to addressing issues.

Requirements

  • Experience: 1-2 years of experience in an IT operations/service delivery role.
  • Technical Knowledge: Basic understanding of IT service management principles and ITIL processes.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with clients and cross-functional teams.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing issues.
  • Organizational Skills: Good attention to detail and ability to manage multiple tasks effectively.

Working at PSD Group

We are a leading provider of IT services to the air transport industry, delivering solutions for airlines, airports, aircraft, and governments. Our team is passionate about delivering high-quality service and creating positive customer experiences. If you are a motivated and organized individual with a passion for delivering excellent service, we would love to hear from you.

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