Hospitality Team Member

1 month ago

Harpenden, Hertfordshire, United Kingdom Wells & Co Full time
About The Old Cock Inn

We are a charming pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. Our stylish and cosy restaurant, relaxed and informal bar area with a roaring log fire, and lovely terrace garden make us a unique destination.

Our Offer
  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount of all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects
Your Role

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Key Responsibilities
  • Taking responsibility for the customer journey, ensuring their experience is second to none
  • Taking accurate orders and working closely with kitchen staff
  • Ensuring payments and receipts are correct
  • Confidently recommending menu and drinks offerings
  • Observing service and standards and reporting any incidents or issues
  • Being a supportive and proactive team member
Requirements
  • Previous experience working front of house in a hospitality or customer facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
  • A result driven and ambitious individual keen to develop your career and grow with us

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