Team Member

2 months ago


Harpenden, Hertfordshire, United Kingdom Wells & Co Full time

**About Us**

Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.

**Your Role**

We are seeking a skilled and enthusiastic Front of House staff member to join our team in delivering an outstanding customer experience. As a key member of our team, you will be responsible for ensuring that every guest has a memorable and enjoyable experience.

**Key Responsibilities**

  • Take ownership of the customer journey, ensuring that every guest feels valued and cared for.
  • Take accurate orders and work closely with our kitchen team to deliver exceptional food and drink service.
  • Ensure that payments and receipts are accurate and efficient.
  • Confidently recommend menu and drinks options to our guests.
  • Monitor service standards and report any incidents or issues to management.
  • Be a supportive and proactive team member, working collaboratively with colleagues to achieve our goals.

**Requirements**

  • Previous experience working in a hospitality or customer-facing environment.
  • Passion for delivering exceptional customer service and a commitment to excellence.
  • Ability to work in a fast-paced and pressurized environment.
  • Result-driven and ambitious individual with a desire to develop their career and grow with our company.


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