Bankside Customer Experience Manager

3 days ago


London, Greater London, United Kingdom Hilton London Bankside Full time

We are looking for a highly motivated Reservations Supervisor to lead our team at Hilton London Bankside. As a key member of our reservations department, you will be responsible for managing the front desk and ensuring that all guests receive a warm welcome and exceptional service.


The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. Key responsibilities include:

  • Managing the reservations team, including staff scheduling and training
  • Providing outstanding customer service, responding to guest inquiries and resolving issues promptly
  • Working closely with other departments to ensure seamless guest experiences

Benefits: In addition to a competitive salary, we offer a range of benefits, including a bonus scheme, pension scheme, and opportunities for career development and advancement.

Location: The hotel is located in the heart of Bankside, just steps from some of London's most famous landmarks and attractions.



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