Fibre Operations Specialist

5 hours ago


Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

Circet UK is Hiring:


We are seeking a highly skilled Fibre Operations Specialist to join our Home division in Selkirk.


As a Fibre Operations Specialist, you will be responsible for ensuring that Circet Home completes fibre jobs successfully and accurately bills clients.


Key Responsibilities:



  • Manage fibre clients and escalations
  • Handle fibre engineer processes, including start and end of day, timeslot adherence, and engineer utilization
  • Communicate with customers, engineers, and supervisors through service calls, email, and webchat
  • Proactively update customers and engineers on issues and resolutions
  • Ensure accurate reporting and verification of fibre jobs
  • Deal with escalations and customer complaints

Requirements:



  • Competent in Microsoft packages, particularly Excel
  • Results-driven and analytical
  • Delivers targets on time and manages workload effectively
  • Initiative and creative problem-solving
  • Excellent communication and teamwork skills
  • Adaptable and can-do attitude
  • Good working knowledge of work management systems and Windows

Why Work with Circet?


Join a company that values diversity, inclusion, and excellence. Enjoy a competitive salary and benefits package, including annual leave, life assurance, and career development opportunities.



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