Fibre Operations Specialist
5 hours ago
Circet UK is Hiring:
We are seeking a highly skilled Fibre Operations Specialist to join our Home division in Selkirk.
As a Fibre Operations Specialist, you will be responsible for ensuring that Circet Home completes fibre jobs successfully and accurately bills clients.
Key Responsibilities:
- Manage fibre clients and escalations
- Handle fibre engineer processes, including start and end of day, timeslot adherence, and engineer utilization
- Communicate with customers, engineers, and supervisors through service calls, email, and webchat
- Proactively update customers and engineers on issues and resolutions
- Ensure accurate reporting and verification of fibre jobs
- Deal with escalations and customer complaints
Requirements:
- Competent in Microsoft packages, particularly Excel
- Results-driven and analytical
- Delivers targets on time and manages workload effectively
- Initiative and creative problem-solving
- Excellent communication and teamwork skills
- Adaptable and can-do attitude
- Good working knowledge of work management systems and Windows
Why Work with Circet?
Join a company that values diversity, inclusion, and excellence. Enjoy a competitive salary and benefits package, including annual leave, life assurance, and career development opportunities.
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