Dining Room Attendant

3 days ago


Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time
Job Title: Waiter/Waitress

Are you passionate about delivering exceptional customer service and creating memorable dining experiences? We're seeking a skilled Waiter/Waitress to join our team at Philema Hospitality Management Enterprise.

Job Summary:

We're looking for a friendly and attentive Waiter/Waitress to provide top-notch service to our guests in our 5-star restaurant. As a key member of our hospitality team, you'll be responsible for ensuring our guests receive a warm welcome and exceptional dining experience.

Key Responsibilities:
  • Provide exceptional customer service, ensuring guests feel valued and cared for throughout their dining experience.
  • Take orders, serve food and drinks, and handle payments in a timely and efficient manner.
  • Work collaboratively with the Food and Beverage Manager and Supervisor to maximize sales performance and achieve targets.
  • Ensure effective control of stock and staff costs in the Restaurant Manager's absence.
  • Follow all hotel policies and procedures, including health and safety, food hygiene, and cleaning rotas.
  • Maintain high standards of financial and reporting diligence, ensuring accurate accounting and processing of all reception sales.
  • Develop good working relationships with all other departments and communicate information throughout the hotel.
  • Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
Benefits:

We offer a range of benefits to our team members, including:

  • Tronc/service charge (Food & Beverage Departments only)
  • End of Season Bonus – Hourly paid team members will receive 10% of all hours worked between 1st December – 31st December
  • Complimentary off-peak gym & spa membership at Fistral Spa/Gaia Spa
  • 20% discount on Fistral Spa & Gaia Spa treatments
  • 25% discount on food & beverage throughout the hotels and restaurants
  • 50% discount on bed & breakfast stays throughout the hotels
  • Friends & Family rates across the group
  • Access to 360 Wellbeing – https://www.360-
  • Access to Wagestream –
  • Length of Service rewards
Requirements:

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of food and beverage service standards and procedures
  • Basic math skills and ability to handle cash and credit transactions
  • Ability to work flexible hours, including evenings and weekends

We're an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about delivering exceptional customer service and creating memorable dining experiences, we'd love to hear from you


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