HR Helpdesk Support Specialist

2 weeks ago


Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

Role Summary:

This role provides comprehensive and professional day-to-day HR administrative support services to all Royal Devon and Exeter NHS Foundation Trust staff regarding queries related to HR Helpdesk. The successful candidate will provide support via telephone and email, resolving a wide range of queries, updating and maintaining our database and other IT systems used within our service.

About the Role:

As part of the HR Helpdesk team, you will be responsible for providing first-line support by telephone and email, undertaking a variety of time-critical tasks designed to ensure that staff and managers are supported with any general HR queries. You will be required to keep various systems up to date and accurate in your work, so attention to detail is essential to ensure compliance and data quality.

Key Responsibilities:

  • Provide proactive, comprehensive and professional HR administrative support services to all Royal Devon and Exeter NHS Foundation Trust staff.
  • Support staff and managers with general HR queries via telephone and email.
  • Update and maintain our database and other IT systems used within our service.
  • Act as a point of contact for information and advice on HR policies and procedures within the Trust.

Requirements:

To be successful in this role, you will require excellent communication skills, both on the phone and via email. You will also need to be able to work effectively as part of a team, be able to work independently, and have the ability to multi-task due to the nature of the work. You should also have a high level of attention to detail and be able to work under your own initiative to provide a focused solution.

Benefits:

As an employee of the Royal Devon and Exeter NHS Foundation Trust, you will have access to a range of benefits, including flexible working schemes, family-friendly policies, and comprehensive occupational health services. You will also have access to a range of staff discounts on shopping, fitness and leisure options, and be able to spread the cost of technology and home appliance purchases from major retailers.

About Us:

The Royal Devon and Exeter NHS Foundation Trust is one of the largest employers in Devon, with a workforce of over 10,000 staff. We provide a wide range of emergency, specialist and general medical services through our two acute hospitals, the Royal Devon and Exeter Hospital (Wonford) and North Devon District Hospital. We also offer integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes.


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