Retail Supervisor

2 days ago


Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

Job Summary:

Arena Racing Company is seeking a motivated and driven Retail Supervisor to join their team on a casual basis for race days and events. As a key member of the team, you will assist in the running of the restaurant and/or hospitality and bar areas, providing top-class customer service and leading by example.

Key Responsibilities:

  • Assist the Catering and Retail Manager in the day-to-day operations of the restaurant and/or hospitality and bar areas.
  • Provide exceptional customer service, ensuring a positive experience for guests.
  • Develop strong working relationships with guests and staff, promoting a positive and inclusive team environment.
  • Assist with training and developing staff to high standards, ensuring excellent service delivery.
  • Contribute to the development of operational standards, championing attention to detail and exceeding customer expectations.

Requirements:

  • Experience in a high-end food and drinks business or restaurant sector is essential.
  • A high standard of written and spoken English is required, as you will be interacting with a wide variety of customers and colleagues at all levels.
  • Knowledge of licensing, food hygiene, and health and safety theory and implementation is necessary.
  • Experience in cash handling and billing procedures is required.
  • A Personal License Holder is preferred but not essential.
  • Excellent planning and organisational skills are necessary to maximise sales opportunities and recommend improvements.
  • Proficient in IT, with the ability to drive operational standards and exceed customer expectations.

About Us:

Arena Racing Company is an equal opportunities employer and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company.



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