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Retail Operations Supervisor

3 months ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

Arena Racing Company is seeking a dedicated and proactive Retail Operations Supervisor to enhance our team during race days and various events.

Key Responsibilities of the Retail Operations Supervisor: -

Reporting directly to the Catering and Retail Manager, you will play a vital role in overseeing the restaurant and hospitality areas.

  • Deliver exceptional customer service at all times.
  • Exemplify leadership qualities across all business operations.
  • Foster strong relationships with both guests and team members.
  • Continuously seek ways to enhance the customer experience.
  • Maintain a positive and proactive attitude.
  • Support the training and development of staff to meet high operational standards.

Qualifications for the Retail Operations Supervisor: -

  • Proven experience in a premium food and beverage environment or restaurant industry is essential.
  • Strong communication skills in both written and spoken English are necessary to interact with a diverse range of customers and colleagues.
  • Knowledgeable in licensing regulations, food safety, and health & safety practices.
  • Experience with cash handling and billing processes.
  • Possession of a Personal License is preferred but not mandatory.
  • Customer-centric approach at all times.
  • Excellent planning and organizational abilities.
  • Capability to identify sales opportunities and suggest enhancements.
  • Commitment to uphold operational standards, ensuring meticulous attention to detail and exceeding customer expectations.
  • Proficient in using IT systems.

If you believe you possess these qualities, we encourage you to express your interest in this role.

Arena Racing Company values diversity, equity, and inclusion in the workplace, recognizing that a varied workforce enhances our relevance and resilience. We welcome individuals from all backgrounds and experiences, and we are committed to equal opportunity employment.