Customer Service Expert

2 days ago


Cirencester, Gloucestershire, United Kingdom Austin Fraser Full time
Customer Service Executive Role

A temporary to permanent opportunity with immediate interviews and starts available.

We are excited to share an opportunity for you to join Austin Fraser as a Customer Service Executive in our Fairford based office.

This is an excellent opportunity to build your customer service and office exposure dealing with B2C and B2B queries and managing the client/customer process.

The company has a collaborative work environment where we work towards achieving a common goal, which will mean during peak periods the CS Team may assist in the warehouse to pack orders.

What's on offer:
  • 23 days of annual leave plus bank holidays
  • Annual profit share
  • Great company pension scheme
  • One day of charity leave per year
  • Free onsite parking
  • Casual dress code
Main Responsibilities:
  • Handle inbound and outbound calls from customers and suppliers, providing timely and effective assistance.
  • Log customer interactions and activity accurately within the CRM system.
  • Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
  • Collaborate with colleagues to ensure seamless service delivery and to address ongoing concerns or challenges.
  • Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.
Ideal Candidate Profile:
  • Prior experience in customer service or a related field is essential
  • A full UK driving license is required
  • Excellent verbal and written communication skills, with a professional and courteous demeanor.
  • Proficiency in using CRM systems and Microsoft Office, particularly Outlook.
  • A positive and proactive attitude, with a commitment to delivering high-quality customer service.

Working Hours: Monday - Friday 09:00AM - 06:00PM

Commutable locations: Swindon, Cirencester, South Cerney, Cricklade, Highworth & Lechlade



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