Senior Business Insights Manager

4 weeks ago

London, Greater London, United Kingdom NielsenIQ Full time

About the Role

We are seeking a highly skilled Senior Client Insight Manager to join our team at NielsenIQ. As a key member of our Market Intelligence Customer Success team, you will be responsible for delivering exceptional client experiences and driving business growth through data-driven insights.

Key Responsibilities:

  • Develop fact-based answers to complex business questions, leveraging our cutting-edge analytics tools and consumer intelligence platform.
  • Become a market expert in one or more categories or industry segments, staying up-to-date on the latest trends and developments.
  • Deliver insightful presentations and actionable recommendations to our clients, showcasing the value of our Market Intelligence solutions.
  • Coordinate client services across countries and categories, ensuring seamless delivery and exceptional client satisfaction.
  • Onboard clients on our gfknewron platform, driving adoption and engagement through clear ROI and business value.
  • Drive gfknewron usage with senior stakeholders in the client organization, demonstrating the platform's capabilities and benefits.
  • Collect and provide feedback to product teams on platform functionality and features, as well as to Operations and other teams on non-platform issues.
  • Help improve renewal rates by demonstrating clear business outcomes and value, driving long-term client relationships and growth.
  • Identify leads for cross-sell and upsell opportunities with clients, collaborating with account management and other business unit teams.
  • Collaborate with other business unit teams to identify opportunities for strategic assignments, driving new business growth and revenue streams.
  • Coordinate internal client services nationally and internationally, ensuring consistency and excellence across all markets.
  • Run final quality checks for the GfK seal of quality, validating our commitment to excellence and client satisfaction.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combine the power of our Market Intelligence solutions with advanced analytics and state-of-the-art platforms to deliver the Full View.

About the Team

Our Market Intelligence Customer Success team is at the forefront of driving business growth and client satisfaction through data-driven insights. As a Senior Client Insight Manager, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional client experiences and driving business success.

What We Offer

  • Flexible working environment and volunteer time off.
  • LinkedIn Learning and Employee-Assistance-Program (EAP) benefits.
  • A dynamic and supportive team environment, with opportunities for growth and development.

How to Apply

We are excited to hear from talented individuals who share our passion for delivering exceptional client experiences and driving business growth through data-driven insights. If you are a motivated and results-driven professional with a strong background in market research, consulting, or business analytics, we encourage you to apply for this exciting opportunity.

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