Network and System Support Technician
2 weeks ago
Network and System Support Technician Job Summary:
We are seeking an experienced Network and System Support Technician to join our team at Charles Simon Associates Ltd. The successful candidate will provide technical support to users on a daily basis, troubleshoot issues, and escalate complex problems to the third-line team.
Main Responsibilities:
- Provide technical support to users via phone, email, or remote access
- Troubleshoot technical problems and resolve them in a timely manner
- Collaborate with the third-line team to resolve complex issues
- Manage own workload according to business SLAs and KPIs
Key Requirements:
- Previous experience in a similar role is essential
- Able to work independently with minimal supervision
- Strong O365 skills
- Extensive Active Directory experience, preferably with AzureAD/EntraID
- Windows Desktops 7/8/10 experience
Benefits:
This role offers the opportunity to work in a dynamic and supportive environment with a competitive salary of up to £27,000 per annum.
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