System Administrator

**About RUROC**

We are Ruroc; where innovation meets adventure in the realm of protective gear. As a leading force in the Action & Motorsports helmet industry, we have redefined the standards of protection and style. With a mission to engineer cutting-edge solutions that save lives while making a bold statement, we have grown from a £1 million to a £30 million revenue brand, capturing markets across 90 countries globally.

As we continue to shape our destiny, you can be part of a team that manages everything end-to-end, delivering on promises, and contributing to the ever-growing success of the Ruroc brand.

**About the ROLE**
- Responsible for the internal systems service desk to ensure the entire technology ecosystem is supported.
- Leading the investigation on all tickets raised to the service desk.
- Service Desk reporting, identifying trends in requests and problematic areas of the ecosystem.
- Staff training, helping staff to become as self sufficient as possible in completing their tasks.
- Occasional project delivery for smaller scale project or as member of a wider project team.

**Requirements**:
**This role is for you if you**:

- Have worked in a service desk/end user support environment.
- Are good with people, and familiar working in small teams.
- Have experience in retail/eCommerce environments.
- JIRA
- Celigo
- RFSmart
- NetSuite
- Avalara
- OneShip
- Adobe Commerce (Magento 2)
- Tipalti
- PowerBT

**Benefits**
- 26 days annual leave + Bank Holidays
- Flexible working hours around our core hours of 10:00-15:00
- Hybrid working environment; a minimum of 1 day in HQ
- Private Health Insurance with Vitality
- Wellbeing support with our Employee Assistance Programme - Health Assured
- Free in-house Personal Training Sessions in our in-house, purpose-built gym
- Free Ruroc products plus, 50% discount for your friends and family
- Contributions towards skiing / snowboarding lessons and your CBT / full motorcycle license