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Service Design Lead
2 months ago
We are seeking a seasoned Service Designer to lead our digital transformation programme, shaping the organisation's technology environment and digital landscape for the foreseeable future.
About the RoleAs a Lead Service Designer, you will be instrumental in introducing Service Design best practices, from stakeholder analysis to design concepts. You will work closely with senior stakeholders, UX, Product, IT, Operations, and Support teams to ensure successful communication of insights and final solutions.
Key Responsibilities- Lead cross-functional teams to improve services, reducing costs and enhancing the experience for frontstage and backstage colleagues and customers.
- Conduct workshops and research activities to evaluate and improve current services.
- Collaborate with senior stakeholders to create Service Design blueprints and wireframes, effectively communicating a vision to improve services.
- Act on customer insights from Insights, UX Research, Data, and Analytics teams to inform conversations with SMEs.
- Advocate for user-centered design principles and best practices throughout the product development lifecycle.
- Iterate on designs based on user feedback, stakeholder input, and usability findings.
- 4-8 years of experience as a Lead/Senior Service Designer.
- Strong portfolio showcasing a range of projects, including case studies on leading projects from initiation to completion.
- Expertise in tools for producing Service Blueprints.
- Experience with user research techniques, usability testing, and user behavior analysis.
- Ability to communicate with senior executives, articulating design decisions and rationale.
- Ability to evangelise Service Design across the business, introducing user-centered design processes.
If you are a seasoned Service Designer with a passion for transformative change, please apply or get in touch.", "lang_code": "en-US"}
