Aftersales Service Technician

6 days ago


Portadown, United Kingdom Andy File Associates Ltd Full time
Job Title: Aftersales Service Engineer

Andy File Associates Limited is seeking a highly skilled and experienced Aftersales Service Engineer to join their team. As a key member of the Water & Energy department, you will be responsible for delivering exceptional customer service and ensuring the safe and timely completion of allocated tasks.

Key Responsibilities:
  • Obtain tasks using PDA software and ensure timely completion of allocated work.
  • Provide excellent customer service, including communicating ETA and any delays to customers.
  • Carry out visual risk assessments and raise concerns with line managers.
  • Deliver good customer service, discuss recommendations, and note these on reports.
  • Carry out monthly stock takes and participate in on-the-job training and personal development courses.
  • Liaise with customers, keep them informed of issues and updates, and seek office involvement when necessary.
Requirements:
  • At least 1 year of electrical or mechanical engineering experience and electrical competence.
  • Physically fit to perform the required job, with a clean driving license and ability to pass a driving license check.
  • IT literate, especially in MS products and PDA reporting systems.
  • Proven ability to fault find in demanding environments.
Benefits:
  • Salary base £28k - £31k (up to £32k with experience).
  • £100 monthly full attendance bonus.
  • Up to £100 monthly additional sales leads bonus.
  • Company van and tablet provided.
  • Bonus (subject to business performance targets).
  • 33 days leave (including bank holidays).
  • Pension: 5%.
  • Company smart save (discounts).
  • Gym discounts.
  • Free eye tests and money towards glasses.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Smart Health virtual health service.
  • Life Assurance.
  • Referral Bonus.


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