Senior Associate, Client Service Expert
1 month ago
We are seeking a highly skilled Senior Associate to join our Corporate Trust, Client Service team in Manchester, UK. This role will be working in a hybrid capacity, with a mix of office and remote work.
About the Role:The Senior Associate will work closely with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. A primary responsibility will be the management of a portfolio of loans in which BNY Mellon acts as facility agent and/or security trustee.
Key Responsibilities:- Day-to-day oversight of assigned portfolios to ensure high client experience levels and support multiple, complex client accounts.
- Transaction management: cash & trade (loans, bonds, etc.) management oversight, ability to engage with clients to ensure timely execution, report review and preparation on portfolio performance, monitoring of service levels.
- Collaboration: continuous dialogue and open communication with lead manager and group manager on status of work being completed by supporting teams.
- Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
- Preparing and distributing notices to clients and each syndicate lender as required by the credit facility, including reminders, rollovers, and rate sets.
- Calculating interest rates for each accrual period and distributing rate set notices.
- Track and pay multiple lenders in a single interest period, removing lender of record claims.
- Billing and collecting principal, interest, and fee payments from clients. Distributing all funds collected to the syndicate lenders.
- Collecting financial statements and compliance requirements from clients as required by the credit facility, forwarding such information to each syndicate lender in accordance with the credit facility.
- Processing lender assignments and maintaining the official lender register.
- Full capability to support official alternative reference rates in accordance with published conventions.
- Employee development: key role in training of support team on client and deal-specific requirements.
- Develop strong working relationships with front office relationship managers.
- Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution.
- Resolves complex or non-routine client issues or inquiries, as needed.
- Central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Experience in corporate trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent).
- Strong client management experience and ability to review deal governing documents.
- Experience in loans (syndicated, bi-lateral, real estate) very desirable.
- Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
- To proactively monitor and manage the activities performed within our business partners outside of Ireland.
- Effective interpersonal, oral, and written communication skills.
- Excellent analytical, organizational, and time management skills with the ability to meet tight deadlines.
- Problem-solving skills, judgment, and experience to analyze information.
- Proficiency in using Microsoft packages, particularly Excel.
BNY Mellon is a leading global financial services company at the center of the world's financial system. We touch nearly 40% of the world's investible assets. Our culture empowers you to grow and succeed, and we are committed to creating an inclusive workplace.
We are proud to be recognized as one of the most innovative companies in the world, with a strong commitment to diversity, equity, and inclusion. We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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