Client Services Associate
3 months ago
**About the job**
Flex Legal is an entrepreneurial business that counts many of the world’s leading companies and law firms as its clients. It has won multiple awards and has retained the spirit and excitement of a growing start-up.
The company’s passion is in supporting people to have fulfilling careers in the legal profession. Their main ways of doing this are through helping junior talent to find work placements to build up their experience and senior lawyers to work more flexibly and with a wide range of clients and teams.
Defined as one of the top Alternative Legal Service Providers, with a well-recognised brand and strong market perception, the company has three main offerings. The historic and largest offering is the resourcing and matching of paralegals for law firms and in-house legal teams through the Flex proprietary platform. The second offering, which was started in 2019 after their paralegals started qualifying and coming back for help, is providing lawyers on an interim basis to legal teams with capacity/skills gaps. Finally, the most recent expansion has been Flex Trainee - a social mobility initiative to help aspiring lawyers to qualify in-house via the SQE. This works through the model, Recruit-Train-Deploy, and is at an exciting stage where Flex Legal has found product market fit and has placed 40 trainees into large corporates.
Flex Legal is incredibly proud of the culture of the business and places a big emphasis on its values of being Positive, Responsive and Human.
**THE ROLE - CLIENT SERVICES ASSOCIATE ON FLEX LEGAL'S COMMERCIAL DEVELOPMENT SCHEME**
The CDS will provide you with a wide range of opportunities to develop and hone your commercial skills and gain lots of commercial awareness in a hands-on, start-up environment before you start your legal career. Through the CDS, you will get exposure to all aspects of our growing business while also developing your personal and professional competences.
As a CDS Associate, your role will enable you to:
- develop excellent client communication and client care skills
- gain experience working in a fast-paced environment
- learn how to organise and prioritise your workload effectively
As part of the CDS, you will receive ongoing training from experts in our business. You will be trained on topics including:
- client-centric communications and how to have value-based conversations with clients
- finance concepts such as profit and loss accounts, balance sheets, revenue and margin - you will get detailed insight into how we make our business profitable (which you will contribute to directly)
For aspiring lawyers, business development and client care are key skills to have in their toolkit and the CDS will give you a head-start on understanding how to position yourself as a business partner to your future clients.
Our aim is that when you leave the CDS you will have the skills and confidence to flourish in your forthcoming legal or professional career.
Key Responsibilities
- Meeting clients to understand their requirements
- Ensuring compliance with regulations, commercial agreements and company policies.
**Benefits**:
- Hybrid working, with vibrant office based just off Bermondsey Street, near London Bridge in London
- £200 annual development budget for personal/professional development
- £200 allowance towards home office equipment
- Employee Assistance Programme
We are committed to being an inclusive employer and welcome discussions about flexible working.
We are a Disability Confident employer - please let us know if you need any reasonable adjustments for any part of the recruitment process.
Flex Legal is looking for someone who is:
- An LLB, GDL or LPC graduate
- Passionate about the company’s values of positivity, responsiveness and being human
- An emotionally intelligent team player
- Adept at juggling competing demands and managing a varied workload
- Able to demonstrate attention to detail while meeting client deadlines
- A strong communicator
- Keen to learn and get stuck in
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