Front Office Shift Leader

5 hours ago


Paddington, United Kingdom Royal Lancaster London Full time

Welcome to the Royal Lancaster London, where we're passionate about delivering exceptional guest experiences. As a Front Office Shift Leader, you'll play a vital role in ensuring our guests receive the highest level of service and care.

**Key Responsibilities:**

* Support and coordinate with Guest Service Agents to provide seamless service during busy periods
* Utilize computer systems such as Opera to efficiently manage guest requests
* Train and develop Guest Service Agents to achieve personal and departmental goals
* Conduct Quality Checks to ensure adherence to service standards
* Monitor the appearance, conduct, and guest relation skills of Reception staff

**What We Offer:**

* Competitive salary with service charge
* Pension scheme with company contributions
* 50% discount in all our restaurants and Spas
* Team member and Friends & Family rates across our properties
* Complimentary stay after passing probation
* Extensive discounts on our benefits platform
* Access to private medical insurance
* Support through development plans, apprenticeships, and management development programmes
* Interest free season ticket loan
* Employee Assistance Programme
* Bike to work scheme
* Recommend a Friend incentive
* Complimentary laundry
* Free meals on duty
* Opportunity to join our taskforces
* Employee recognition schemes and Social Committee events

**About Us:**

We're a Best Employer for 2021, One of the happiest hotels in London, and Earth Check Silver Certified. We're committed to creating a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

If you're passionate about delivering exceptional guest experiences and have a positive energy to support our happy and fun environment, we'd love to hear from you.



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