Hotel Receptionist

**Hotel Reception / Reservations**
**£11 per hour**
**Paddington Based**
**Must have hotel Opera experience**

As receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**Salary**: £11.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Application question(s):

- Do you have Hotel Opera system experience?
- Are you immediately available to start?
- Are you available to interview in Paddington this week?

**Experience**:

- hotel reservations: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person