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Front of House Manager

2 months ago

Paddington, United Kingdom 55 Le Mirage Full time

Job Title: Front of House Manager - Boutique Hotel

Job Summary:

We are seeking an experienced and skilled Front of House Manager to join our team at 55 Le Mirage, a boutique hotel in London. The successful candidate will be responsible for leading the front office, housekeeping, and breakfast operations, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:

  • Team Leadership: Manage daily operations, set goals, mentor staff, and ensure necessary training and tools are provided.
  • Guest Experience: Implement service recovery, respond to guest concerns, and lead marketing efforts to enhance satisfaction.
  • Operational Excellence: Ensure safety, comply with health regulations, and maintain external relations.
  • Staff Development: Identify training needs and foster professional growth.
  • Quality Assurance: Conduct inspections and audits to maintain quality standards.
  • Crisis Management: Implement emergency plans for guest and staff safety.
  • Daily Operations Support: Actively support operations, engage with tasks, and maintain a hands-on approach.
  • Communication: Use active listening and collaborative problem-solving to foster teamwork.
  • Soft Skills: Demonstrate problem-solving, ensure balanced workloads, and maintain a positive, fun work environment.

Requirements:

  • Minimum 1-2 year's hotel management experience within the London market.
  • Keen ability to analyze performance metrics.
  • Know how to manage budgets to achieve optimal returns.
  • Candidates with a strong Front office background are preferred.
  • A good working knowledge of Mews PMS is desired.
  • Previous work experience in a boutique-style hotel is desired but not essential.

About Us:

At 55 Le Mirage, we are committed to developing and inspiring Europe's best hospitality team. We offer a range of benefits, including employee and friends & family rates across Cycas Hospitality Hotels, cycle 2 work scheme tax-free, optional free medical healthcare plans, pension scheme, ongoing career development, and continuous learning & development opportunities.