Senior Care Operations Manager
3 weeks ago
Helping Hands is a leading provider of home care services, committed to supporting adults of all ages to maintain their independence and stay in the place they know and love.
As a Registered Care Manager, you will be responsible for the day-to-day management of a branch, ensuring it operates efficiently, profitably, and provides the highest standard of care to all customers.
Main Responsibilities:
- Manage the branch to ensure it meets the highest standards of care and efficiency.
- Hold the CQC/CIW registration for the branch and ensure it operates within CQC/CIW guidelines.
- Recruit and train new carers to maintain and grow the team.
- Identify and pursue new business opportunities to support the commercial growth of the branch.
- Regularly review the operation of the branch to ensure all customer needs are met.
- Communicate and implement policies and procedures effectively within the branch.
- Support branch staff and carers with their training and development.
About You:
To be successful in this role, you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. A full UK driving licence and access to your own vehicle are also required.
Benefits:
- Career progression opportunities
- 23 days annual leave, rising to 25 after 2 years of service
- Blue Light Card offering discounts from business and services
- Access to our employee assistance programme
- Support to complete nationally recognised qualifications
- Refer a friend scheme
- Bonus scheme
- Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce, developing a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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