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Compliance and Governance Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Michael Page UK Full time

Key Responsibilities:

Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and maintain accurate records for audits. Represent senior leadership at board and strategic meetings.

Inspections & Reporting: Serve as the main point of contact during external inspections, gathering and presenting key performance and compliance data.

Complaints Handling: Act as the formal complaints officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.

GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.

Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.

Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.

Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.

Requirements:

  • Skilled in developing compliance programs and offering evidence-based recommendations.
  • Able to manage complex workloads and deliver results under tight deadlines.
  • Strong communicator who can build relationships at all levels, including presenting to senior leadership.

This role is for a well-established social housing provider working across the West Midlands. You will have the opportunity to work with a growing and developing organisation committed to their customers and clients.

In return, this organisation can offer a competitive salary and package, career progression, and the chance to join a forward-thinking team.