Technical Solutions Specialist
5 days ago
Job Summary
We are seeking a highly skilled Technical Solutions Specialist to join our team at Wincanton Trans European Limited. The successful candidate will be responsible for providing technical support for automated solutions at client sites.
Company Overview
Wincanton is a leading supply chain solutions company that welcomes Invar into our group. Invar provides integrated warehouse automation solutions and offers a range of services including solutions design, project management, and aftersales maintenance.
Salary and Benefits
The successful candidate can expect a competitive salary, along with a company pension scheme, private healthcare, and other benefits.
Key Responsibilities
- Investigate tickets reported to the support helpdesk and provide effective technical support for Invar clients.
- Provide first to second line support, investigate tickets/incidents, and provide a solution within SLA.
- Process incoming technical product queries via telephone, email, and cloud-based customer support software.
- Ensure details of all calls and enquiries are accurately logged onto cloud-based customer support software.
- Resolve technical queries in a quick and efficient manner, ensuring compliance with all company policy and procedures.
- Run monitoring tools and report back.
Requirements
- Previous Technical Support role experience.
- A self-driven, results-oriented individual with a positive outlook and keen for new experiences and responsibilities.
- A natural forward planner who critically assesses their own performance and is proactive and self-driven in achieving goals and objectives.
- Excellent customer focus, experience of working under pressure, and to tight deadlines without compromising quality.
Technologies and Methodologies
- Microsoft Suite.
- SQL.
Location
This role will be hybrid-based with occasional travel to the Head office in Cranfield, Milton Keynes, UK.
About Us
We value our people and offer a friendly, safety-first working environment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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