Pensions Administration Specialist
4 weeks ago
About WTW
At WTW, we're a global leader in the pensions administration industry, serving over five million participants across the globe. Our team of experts provides benefit administration and outsourcing services to some of the world's leading organisations.
The Role
We're seeking a talented Pensions Administrator to join our team in Redhill, Leeds, or Welwyn Garden City. As a Pensions Administrator, you'll work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Key Responsibilities
- Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding.
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Assist the wider team in more complex/project work when required.
- Support colleagues for holiday cover and workload peaks.
About You
We're looking for a motivated and detail-oriented individual who is passionate about delivering excellent customer service. You'll have excellent communication skills, a strong work ethic, and a willingness to learn and develop your skills.
What We Offer
As a Pensions Administrator at WTW, you'll have the opportunity to work with a global team, develop your skills and knowledge, and contribute to the success of our business. We offer a competitive salary, comprehensive training, and a supportive work environment.
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