Technical Support Consultant
4 weeks ago
We are seeking a Technical Support Consultant to join our team at Aspire Technology Solutions. This role involves working with customers over the phone and via email, utilising fault-finding programmes to diagnose and fix customer problems remotely.
As a Technical Support Consultant, you will be responsible for:
- Incident Analysis: Conducting thorough analysis of incidents to determine the root cause, extent of impact, and potential vulnerabilities that need to be addressed
- Preparing detailed incident reports, including post-incident analysis and recommendations for improving security controls
The ideal candidate will have knowledge of SIEM/AV/EDR and Microsoft certifications, such as CompTIA Network+, TryHackMe, CompTIA A+, CCNA and eJPT.
We offer a competitive salary of around £34,000 per annum, depending on experience, and a comprehensive benefits package, including travel benefits, health cash plan, cycle to work scheme, network benefits, employee assistance program, enhanced annual leave entitlement, enhanced pension scheme, tech purchase scheme, electric vehicle salary sacrifice scheme, employee referral scheme, new business referral scheme, discounted gym membership, life assurance and critical illness cover.
This is a shift-based role with a 4-day on, 4-day off pattern. You will be required to work both day and night shifts, with staggered patterns to ensure adequate coverage.
At Aspire, we value diversity and inclusion in the workplace and are committed to creating a culture that respects and values each other's differences.
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