Data-Driven Process Improvement Expert
4 weeks ago
About the Role
We are seeking a highly skilled Data-Driven Process Improvement Expert to join our team. As a Root Cause Analyst, you will be responsible for identifying and recommending solutions to address root causes. This will involve working closely with our teams to share insights and help bring about meaningful change that directly enhances the customer experience.
Key Responsibilities
Your key responsibilities will include:
- Identifying root cause, corrective & preventive actions in order to reduce risks and improve customer experiences.
- Conducting analytics on related data to identify common themes and the major areas or focus that will result in the highest added value.
- Using data and recognised methodologies to identify root cause to support the implementation of process and system changes.
Requirements
To be successful in this role, you will need:
- Experience in root cause analysis, process improvement, and working in Business Services or a regulated financial industry.
- Strong analytical thinking and data research skills to develop insights and solve problems.
- Ability to identify risks, drive continuous improvement, and report in line with policies and procedures.
- Excellent stakeholder management skills, building strong relationships across teams and business areas.
Benefits
We offer a competitive salary of £38,000 per annum, plus benefits. Our salaries are based on market rates and take into account the cost of living in Manchester city centre. In addition to your salary, you will receive:
- An annual bonus (based on personal and business performance).
- 28 days holiday (rising to 32 with service) plus bank holidays.
- A pension with up to 10% employer contributions.
- Access to a subsidised onsite gym (at our Manchester HQ).
- Coaching and training to support your career development.
- Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family.
Why Join Us?
We are a values-driven organisation that prioritises our people and the communities we serve. We are committed to creating an inclusive work environment where everyone can thrive. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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