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Process Improvement Manager
5 months ago
Partially remote
My client is looking for a Process Improvement Manager to be responsible to review, develop and execute a plan to drive production efficiency and end to end pace of production in the Cost teams. The role will require you to have strong leadership and significantinfluencing skills, with a strong operational and process driven mind-set.
- Responsibility for reviewing and redesigning the end-to-end Costs production planning and delivery process to optimise efficiencies and drive pace of delivery.
- Understanding the day-to-day execution from pipeline to settlement to ensure effectivity.
- Evaluating existing processes and recommend adjustments to improve pace of production.
- Analysing & using data to identify opportunities to improve production and performance.
- Developing and executing a plan which oversees the production process and co-ordinates all activities to ensure enough resources are on hand and that these are assigned effectively.
- Working with Business Performance Insight team to develop CMT Resource Model and other supporting tools.
- The planning of colleague schedules and support allocation of tasks to ensure workflow meets required deadlines.
- Use a data led approach to track case volumes through the milestones of the costs process.
- Work with internal teams to review and analyse existing team structures identifying opportunities to more efficiently service workload through appropriate team organisation.
- To devise and set relevant SLAs/ KPIs and production targets to better manage production processes and drive efficiency.
- Highly operational and process-driven mind-set with commitment to continuous improvement through evolution of working practise.
Skills & Experience
- Operational and Process focussed who has a continuous improvement mind-set and is always striving towards the next goal.
- We would like someone that has a good track record of delivering step change improvements, as well as incremental improvements within a business.
- We are also looking for someone that has experience of operating cross functionally, managing relationships across a wider range of stakeholder groups.
- Strong collaborator and someone that is confident and engaging when working with others.
- Someone who can present and communicate well and has a strong focus on resilience and change, as well as being passionate about the process and continuously improving along the way.
