Restaurant Operations Manager

4 weeks ago


Beverley, East Yorkshire, United Kingdom Lucia Full time

Job Summary

The Restaurant Manager is a key member of the Lucia team, responsible for the smooth operation of the restaurant. This role requires a high level of organizational and leadership skills, with the ability to work varied shifts, including evenings and weekends.

Key Responsibilities

  • Manage a team of bartenders, hosts, and servers, ensuring excellent customer service and a smooth dining experience.
  • Communicate effectively with the General Manager and Operations Manager to ensure seamless day-to-day operations.
  • Create and manage rotas using the payroll system Bizzimply, working within budget constraints.
  • Run shifts, making decisions on staffing levels based on business needs and bookings.
  • Act as the Manager on Duty, responsible for resolving guest complaints and ensuring company protocol is followed.
  • Develop and implement staff incentives, working closely with Supervisors to establish business or training needs.
  • Process invoices and maintain inventory levels, ensuring all relevant items are at company par level.
  • Manage systems such as Bizzimply and Collins, ensuring audits are completed within time frames.
  • Perform basic administrative duties, including responding to guest queries and dealing with complaints.

Requirements

  • Experience in a similar management position is desirable but not essential.
  • Strong leadership and problem-solving skills.
  • Ability to work varied shifts, including evenings and weekends.
  • Proficient in Microsoft programs.
  • Excellent communication and interpersonal skills.

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