Restaurant Supervisor

4 weeks ago


Beverley, East Yorkshire, United Kingdom Lucia Full time

At Lucia, we're looking for a Restaurant Manager to oversee the smooth running of our shifts. As a key member of our Front of House team, you'll work varied shifts, including opens and closes, and be responsible for managing a team of bartenders, hosts, and servers. Your roles and responsibilities will include communicating with team members, pre-shifting, and adhering to company standards, as well as leading by example.

Department
Front of House

Line Manager & Key Relationships
General Manager, Operations Manager

Day & Work Patterns
Varied shifts, including evening and weekends, dependent on business needs.

Key Competencies
Problem Solving, Leadership Skills, Proficient in Microsoft Programmes, Communication Skills.

Qualifications
Experience of a similar MGMT Position is desirable but not essential.

Responsibilities

Rotas

Creating rotas using the payroll system Bizzimply for departments and working to a budget.

Running Shift – Open and Closes

Daily running of a shift, creating shift plans on an open, making decisions on staffing levels based on business needs and bookings. Running the shift, ensuring all departments (Bar, Floor, Kitchen, Host) are engaged and smooth-running. Acting as the Manager on Duty, responsible for wooing guests and dealing with any complaints following company protocol.

Staff Incentives

Restaurant managers are responsible for the incentivisation of staff, working closely with the Supervisors to establish business or training needs. Monitoring and championing company incentives.

Disposable Orders

Responsible for disposable orders and processing invoices. Keeping all relevant items to company par level.

Systems Managing

Owning relevant systems such as Bizzimply and Collins when on shift and ensuring audits are completed within time frames.

Admin

Basic admin duties, including dealing with guest queries, complaints, responding to emails, and answering telephones.



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