Hospitality Team Leader

3 days ago


Preston, Lancashire, United Kingdom YHA (England & Wales) Full time
Job Overview: YHA (England & Wales) is seeking a highly skilled Duty Manager to oversee the daily operations of our hostel. As a key member of our team, you will be responsible for creating a positive and inclusive work environment, ensuring excellent guest experiences, and driving sales growth.

About You: To succeed in this role, you should have a strong background in hospitality or customer service, with experience in managing teams and providing exceptional service. You should also possess basic IT skills, including proficiency in Microsoft Office, and have knowledge of food safety and hygiene practices.

Key Responsibilities:
  • Support the Hostel Manager in day-to-day management, fostering a collaborative and inclusive work environment.
  • Utilize systems for efficient guest check-ins, check-outs, food and beverage sales, and other management functions.
  • Carry out housekeeping duties to ensure a comfortable and clean environment for all visitors.
  • Assist in food preparation and serving with genuine warmth, hospitality, and pride to influence sales.
  • Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.


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