Process Improvement Analyst
9 hours ago
Parkside Recruitment is seeking a highly skilled Process Improvement Analyst to join our client's Global Customer Care team. As a key member of the team, you will be responsible for analyzing processes and identifying opportunities for improvement.
Key Responsibilities:
- Analyze current processes and identify areas for improvement.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Collaborate with cross-functional teams to ensure effective communication and project delivery.
- Provide stakeholder management and present findings to senior leaders.
- Identify opportunities for automation and implement solutions using Intelligent Automation and Digital tools.
Required Skills and Qualifications:
- Strong experience in process analysis and improvement.
- Proficient in data analysis and reporting; experience with Excel and Office 365 is essential.
- Solid understanding of process development and optimization.
- Stakeholder management experience, working with multiple teams and functions.
- Experience in an operational environment, managing multiple inputs and delivering focused outcomes.
- Excellent corporate presentation skills and the ability to communicate effectively with all levels of stakeholders.
- Strong IT skills, including proficiency with Excel, Word, PowerPoint, and Teams.
Estimated Salary: £50,000 - £65,000 per annum, depending on location and experience. A hybrid working model allows you to work from home 2-3 days per week. The opportunity to develop new skills, especially in process optimization and data-driven decision-making, makes this role ideal for those looking to take their career to the next level and make a tangible impact within a global organization.
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