Process Improvement Analyst

9 hours ago


Birmingham, Birmingham, United Kingdom Parkside Recruitment Full time
Role Overview

Parkside Recruitment is seeking a highly skilled Process Improvement Analyst to join our client's Global Customer Care team. As a key member of the team, you will be responsible for analyzing processes and identifying opportunities for improvement.

Key Responsibilities:

  • Analyze current processes and identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to ensure effective communication and project delivery.
  • Provide stakeholder management and present findings to senior leaders.
  • Identify opportunities for automation and implement solutions using Intelligent Automation and Digital tools.

Required Skills and Qualifications:

  • Strong experience in process analysis and improvement.
  • Proficient in data analysis and reporting; experience with Excel and Office 365 is essential.
  • Solid understanding of process development and optimization.
  • Stakeholder management experience, working with multiple teams and functions.
  • Experience in an operational environment, managing multiple inputs and delivering focused outcomes.
  • Excellent corporate presentation skills and the ability to communicate effectively with all levels of stakeholders.
  • Strong IT skills, including proficiency with Excel, Word, PowerPoint, and Teams.

Estimated Salary: £50,000 - £65,000 per annum, depending on location and experience. A hybrid working model allows you to work from home 2-3 days per week. The opportunity to develop new skills, especially in process optimization and data-driven decision-making, makes this role ideal for those looking to take their career to the next level and make a tangible impact within a global organization.

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