Operational Technology and Process Analyst
1 week ago
We are seeking a skilled Operational Technology and Process Analyst to join our Customer Service Centre (CSC) team in Birmingham. As a key member of our dynamic team, you will be responsible for driving continuous improvement initiatives, leveraging technology to enhance our contact centre processes.
Key Responsibilities:- System Support & Maintenance: Provide expert Freshdesk Helpdesk ticketing system support, resolve issues, collaborate with technical teams, and perform regular system maintenance checks.
- Continuous Improvement: Develop and implement improvement activities, deliver project reports, and identify opportunities for efficiency gains and cost savings.
- Data Management and Reporting: Maintain accurate data records, provide monthly user reports, and update the Business Continuity Plan and contact details.
- Collaboration & Communication: Work closely with department leads, attend the Monthly CSC Technology Forum, and collaborate with cross-functional teams to drive improvements.
- Insight & Analysis: Utilize data to provide actionable insights, measure benefits, investigate productivity trends, and contribute to strategic planning cycles.
To succeed in this role, you will need:
- Tech Expertise: Outstanding IT knowledge, including proficiency in Windows, MS Office (Excel and PowerPoint), and database systems like CRM, with experience in Helpdesk ticketing systems and familiarity with Freshdesk.
- Project Management and Continuous Improvement: Proven track record in analytical roles within a contact centre, improving services through technology, and managing continuous improvement projects.
- Analytical and Reporting: Strong data entry, tracking, and distilling skills, with the ability to create compelling reports for technical and non-technical stakeholders.
- Communication & Collaboration: Excellent written and verbal communication skills, exceptional presentation skills, and experience working with diverse stakeholders.
- Detail-Oriented & Proactive: Organised, meticulous, and proactive approach to delivering timely solutions, with a positive attitude and continuous improvement mindset.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits, including:
- A 6-month fixed-term contract opportunity.
- A blended work arrangement, with dual location between home and our Birmingham office.
- The opportunity to work on a variety of challenging projects and contribute to the success of our mission.
The British Heart Foundation is a leading charity organisation dedicated to fighting heart and circulatory diseases. We strive to create a world where people live longer, healthier lives. Our Equality, Diversity, and Inclusion Strategy, Igniting Change, promotes diversity and inclusion, celebrating individual contributions and creating an environment where everyone can succeed.
-
Systems and Process Analyst
6 days ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a skilled Systems and Process Analyst to join our team in Birmingham. This is a 6-month fixed-term contract opportunity.This role involves working on improving contact centre processes through technology, maintaining Freshdesk systems, and collaborating with stakeholders to drive continuous improvement.The ideal candidate will...
-
Business Intelligence Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Michael Page Technology Full timeMichael Page Technology is seeking a Business Intelligence Analyst to drive commercial growth through data-driven insights.About the roleThe ideal candidate will combine skills in statistical modelling and programming to generate business value from organisational data.Key ResponsibilitiesConduct exploratory data analysis on datasets to identify trends and...
-
Transformation Business Process Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Compass Group UK Full timeAt Compass Group UK, we are seeking a skilled Business Process Analyst to join our team and drive process improvements across the organisation. The successful candidate will play a key role in identifying inefficiencies, streamlining operations, and optimising business processes to align with our strategic objectives.Key Responsibilities:Process Mapping &...
-
Data Analyst Lead
1 week ago
Birmingham, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full timeLead Data Analyst Opportunity in Healthcare ReportingWe are seeking an experienced and forward-thinking Lead Data Analyst to join our team at Birmingham and Solihull Mental Health NHS Foundation Trust. As a key member of our healthcare reporting team, you will play a pivotal role in developing information management and reporting solutions that drive...
-
Data Analyst Specialist
1 day ago
Birmingham, Birmingham, United Kingdom Michael Page Technology Full timeMichael Page Technology is looking for a skilled Data Analyst to join their team in Birmingham. The ideal candidate will have experience with SQL Server, Crystal Reports, and Syspro ERP.Job Description:Modifying existing reports and creating new ones using Crystal ReportsRefining current reports and developing new ones using SSRSCrafting Custom Views with...
-
Agile Business Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Halfords Full timeBusiness Analyst Role at HalfordsHalfords is seeking an experienced Business Analyst to join its IT team. The ideal candidate will have a strong background in Agile and traditional software development methodologies.Key ResponsibilitiesDevelop a detailed understanding of Halfords business processes and systems.Engage with key stakeholders to identify...
-
Technology Spend Analyst
7 days ago
Birmingham, Birmingham, United Kingdom Halfords Group PLC Full timeAbout this Opportunity:We are looking for an experienced Financial Services Business Partner to join our team at Halfords Group PLC.The ideal candidate will have a strong background in financial analysis, with experience in SAP and month end processes.This role involves working closely with the Commercial Finance team to drive efficiencies into the...
-
Compliance Governance Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom Park Place Technologies Full timeJob Title: Compliance Governance AnalystIn this role, you will ensure that Park Place Technologies maintains a strong culture of compliance and risk management across all business units. As a Compliance Governance Analyst, you will be responsible for identifying and mitigating risks, ensuring adherence to regulatory requirements, and implementing processes...
-
Senior Operations Analyst
1 week ago
Birmingham, Birmingham, United Kingdom Harnham Full timeAbout the RoleWe are seeking a skilled Senior Operations Analyst to join our team in Solihull. This is a full-time opportunity with a hybrid working pattern.Key ResponsibilitiesThe successful candidate will be responsible for overseeing data access and integrity, building and executing the strategy to improve the reporting process, developing models and...
-
Birmingham, Birmingham, United Kingdom Synovus Full timeAs a Strategic Business Process Improvement Specialist at Synovus, you will play a critical role in aligning solutions with business strategies. This involves working independently with senior-level business partners to understand their needs and translate them into actionable requirements. You will collaborate with technology analysts to determine the...
-
Senior Data Operations Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Page Group Full timeThe role of Senior Data Operations Manager at Page Group involves leading a dynamic team of data analysts, overseeing their daily operations and providing guidance on best practices to ensure seamless data management. This position plays a critical role in supporting both team operations and stakeholders through the use of Salesforce.About Page GroupPage...
-
Software Engineering Analyst at Goldman Sachs
3 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeAt Goldman Sachs, we are seeking a skilled Software Engineering Analyst to join our team and contribute to the development of our margin platform. As a key member of our engineering team, you will be responsible for designing, developing, testing, and documenting our platform to meet the business, client, regulatory, operational, and technical needs. You...
-
Law Firm Operations Analyst
6 days ago
Birmingham, Birmingham, United Kingdom Browne Jacobson Full timeOperations Analyst Job: Browne Jacobson LLP, a renowned law firm, seeks an exceptional Operations Analyst to join our team. In this role, you will have the opportunity to make a significant impact on our business operations and strategy.Your Key Responsibilities:Analyze complex data sets to identify trends and areas for improvement.Collaborate with...
-
Desktop Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Hays Technology Full timeDesktop Support Analyst Job DescriptionManage and prioritize all 2nd-line incidents and requests according to defined SLAs within specific regions, ensuring 100% adherence to RFS & INC best practice guidelines.General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.Deploy IT hardware, record,...
-
Microsoft Business Applications Architect
4 weeks ago
Birmingham, Birmingham, United Kingdom Global Technology Solutions Ltd Full timeWe are seeking a Dynamic 365 Solutions Leader to lead the design and architecture of Dynamics 365 Finance and Operations (F&O) and Customer Engagement (CE) solutions. This role will involve ensuring solutions meet business requirements and align with best practices. Key responsibilities include:Design and Architecture: Lead the design and architecture of...
-
Business Process Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom C&C Group plc Full timeKey Responsibilities:Design and implement process improvements to increase operational efficiency.Analyze business operations and identify areas for improvement.Develop and implement process changes to improve business outcomes.Requirements:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work...
-
Governance Risk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Park Place Technologies Full timeJob Title: Governance Risk AnalystAbout the Role:We are seeking a highly skilled Governance Risk Analyst to join our team at Park Place Technologies. As a Governance Risk Analyst, you will be responsible for ensuring the company's compliance with ISO27001 and SOC2 standards.Key Responsibilities:Ensure adherence to ISO27001 and SOC2 standards by conducting...
-
Business Solutions Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Metro Full timeBusiness Solutions AnalystMetro is seeking a highly skilled Business Solutions Analyst to join our dynamic team. In this role, you will bridge the gap between our IT department and business objectives, ensuring that our technology solutions align with our strategic goals. Key Responsibilities: • Analyse business processes and identify areas for...
-
"Data Analyst Developer"
3 weeks ago
Birmingham, Birmingham, United Kingdom Michael Page Technology Full timeLooking to deliver enhanced analytics services in a global company? As a Data Analysis Scientist with Michael Page Technology, you will be part of a broad Data Science community.We are seeking a highly proficient Data Analysis Scientist to support operational and customer-centric projects. Your role will be to combine skills in statistical modelling and...
-
Infrastructure Technology Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Lorien Full timeRole OverviewLorien's leading banking client is seeking a skilled 2nd Line Desktop Support Analyst to join their team on a contract basis.This is an opportunity to develop your analytical skills and provide support to ensure the operational health of the platform, covering service, risk, cost, and people.Key ResponsibilitiesSupport the operational stability...