Protection and Security Ambassador

2 weeks ago


London, Greater London, United Kingdom The Cumberland Full time

About The Role

We are seeking a skilled Protection and Security Ambassador to join our team at The Cumberland. As a key member of our security team, you will be responsible for ensuring the safety and security of our property, team members, and guests.

Responsibilities

  • To conduct regular floor walks to identify potential security risks and take proactive measures to mitigate them
  • To investigate and document any incidents or queries, providing calm and professional assistance to guests whenever necessary

What We Look For

  • A passionate individual with a strong desire to deliver exceptional customer service and a commitment to delivering the highest levels of service
  • A comfortable and confident individual who is able to work effectively in a fast-paced environment, facing the public on a daily basis
  • An empathetic and relationship-building individual with excellent communication skills
  • A highly organized and accurate individual with good attention to detail
  • Able to work effectively as part of a team, demonstrating a strong work ethic and willingness to learn and progress

Requirements

  • Previous experience in a front-line role, preferably in a fast-paced service environment
  • An ability to build valuable stakeholder relationships while maintaining a clear focus on delivering exceptional customer service

What's In It For You?

  • Great development opportunities, including apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Discounted rates on hotel rooms, food, and drink across The Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program

Compensation and Benefits

The estimated annual salary for this position is £28,000-£32,000, depending on experience, plus a range of benefits including pension and healthcare schemes, wagestream, paid volunteering days, and more. A great career opportunity awaits



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