Customer Service Specialist
2 days ago
We are seeking an experienced customer service professional to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.
Key Responsibilities:- Manage the resolution of customer complaints, ensuring regular updates throughout the process.
- Investigate and resolve complaints using defined policies and procedures.
- Action daily and monthly reports.
- Progress complaints within agreed timescales, recording information relating to the complaint accurately.
- Conduct root cause analysis to identify trends, suggest process improvements and communicate lessons learnt.
- Previous experience within a customer service / complaints handling role within a regulated environment.
- Customer centric approach and the ability to develop rapport with customers and colleagues across the business.
- Excellent communication and interpersonal skills.
- Ability to write bespoke letters and emails, demonstrating an excellent command of spelling and grammar as well as clearly articulating key points of your investigation.
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced, customer-focussed environment.
- Professional development and training opportunities.
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Customer Service Associate
2 weeks ago
Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full timeUnlock your potential in a dynamic and rewarding role with Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences and providing administrative support to our clients in the financial services sector.Key responsibilities include:Providing product information and answering...
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Customer Service Associate
2 weeks ago
Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full timeUnlock your potential in a dynamic and rewarding role with Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences and providing administrative support to our clients in the financial services sector.Key responsibilities include:Providing product information and answering...
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Customer Service Associate
2 weeks ago
Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full timeUnlock your potential in a dynamic and rewarding role with Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences and providing administrative support to our clients in the financial services sector.Key responsibilities include:Providing product information and answering...
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Customer Service Associate
2 weeks ago
Leatherhead, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full timeUnlock your potential in a dynamic and rewarding role with Dimensions Specialist Recruitment Ltd.As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences and providing administrative support to our clients in the financial services sector.Key responsibilities include:Providing product information and answering...
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Customer Services Team Leader
4 months ago
Leatherhead, United Kingdom Specialist Recruit International Full time**Title** Operations Support Team Leader **Salary** £32-36k **Direct Reports** 4/5 x Operations Support Specialists **Location** Leatherhead Our client is looking for an enthusiastic and ambitious person with great leadership qualities and a willingness to take ownership of issues and seek resolutions. **Key Accountabilities** The Operations...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment Limited. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment Limited. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service SpecialistWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment - Epsom. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer...
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Customer Service Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment Services Ltd.This role offers a competitive salary of £27k plus an attractive benefits package, and remote working opportunities.Please note that this role requires occasional travel to our office in Leatherhead, Surrey, and you must be able to commute within a...
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Customer Service Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeWe are seeking an experienced Customer Service Specialist to join our team at Lloyd Recruitment Services Ltd.This role offers a competitive salary of £27k plus an attractive benefits package, and remote working opportunities.Please note that this role requires occasional travel to our office in Leatherhead, Surrey, and you must be able to commute within a...
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Customer Service Specialist
2 months ago
Leatherhead, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service Specialist £14 - £14.50 per hour * Are you a customer service professional? * Do you like working in a fast paced environment? * Would you like to work for an employer that rewards hard work and supports with further development? We are looking for a number of individuals to join our clients in the local area, where the focus is...
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Customer Service Specialist
3 months ago
Leatherhead, United Kingdom Dermalogica Full time**Customer Service Specialist (Full time)** **Leatherhead, Surrey** **£21,840 starting salary, room for progression with development and competency** Dermalogica is the authority in professional skincare and our sole purpose is to empower and educate the professional skin therapist who sits at the heart of our brand and business model. Our tribe is our...
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Customer Service Specialist
2 months ago
Leatherhead, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service Specialist£14 - £14.50 per hour * Are you a customer service professional? * Do you like working in a fast paced environment? * Would you like to work for an employer that rewards hard work and supports with further development?We are looking for a number of individuals to join our clients in the local area, where the focus is providing a...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service Representative OpportunityWe are seeking an experienced customer service professional to join our team at Lloyd Recruitment Limited. As a Customer Service Representative, you will be responsible for handling and resolving escalated customer complaints and queries.Key Responsibilities:Respond to customer complaints and queries in a...
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Customer Service Specialist
1 week ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service Representative OpportunityWe are seeking an experienced customer service professional to join our team at Lloyd Recruitment Limited. As a Customer Service Representative, you will be responsible for handling and resolving escalated customer complaints and queries.Key Responsibilities:Respond to customer complaints and queries in a...
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Customer Service Specialist
3 days ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeJob Title: Complaints HandlerWe are seeking an experienced customer service professional to join our team at Lloyd Recruitment - Epsom. As a Complaints Handler, you will play a crucial role in managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer complaints using...
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Customer Service Specialist
4 days ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeJob Title: Complaints HandlerWe are seeking an experienced customer service professional to join our team at Lloyd Recruitment - Epsom. As a Complaints Handler, you will play a crucial role in managing the resolution of customer complaints, ensuring regular updates throughout the process.Key Responsibilities:Investigate and resolve customer complaints using...
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Customer Service Specialist
2 weeks ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service RoleWe are seeking an experienced customer service professional to join our team at Lloyd Recruitment Limited. As a Complaints Handler, you will be responsible for handling and responding to escalated queries and complaints.Key Responsibilities:Respond to customer complaints and queries in a professional and timely mannerWork closely with...
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Customer Service
4 weeks ago
Leatherhead, United Kingdom ARC Full timeA 50/50 query handling and administration post. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing/supporting staff). Real chance for someone with telephone-based customer service experience to boost their prospects and get their foot in the door within the UK's biggest sector. Job Title/Location: Customer Service / Administrator,...