Customer Service Specialist

2 days ago


Leatherhead, United Kingdom Lloyd Recruitment - Epsom Full time
Job Title: Complaints Handler

We are seeking an experienced customer service professional to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for managing the resolution of customer complaints, ensuring regular updates throughout the process.

Key Responsibilities:
  • Manage the resolution of customer complaints, ensuring regular updates throughout the process.
  • Investigate and resolve complaints using defined policies and procedures.
  • Action daily and monthly reports.
  • Progress complaints within agreed timescales, recording information relating to the complaint accurately.
  • Conduct root cause analysis to identify trends, suggest process improvements and communicate lessons learnt.
Requirements:
  • Previous experience within a customer service / complaints handling role within a regulated environment.
  • Customer centric approach and the ability to develop rapport with customers and colleagues across the business.
  • Excellent communication and interpersonal skills.
  • Ability to write bespoke letters and emails, demonstrating an excellent command of spelling and grammar as well as clearly articulating key points of your investigation.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced, customer-focussed environment.
  • Professional development and training opportunities.


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