Customer Service Specialist

4 days ago


Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time
Job Title: Complaints Handler

We are seeking an experienced customer service professional to join our team at Lloyd Recruitment - Epsom. As a Complaints Handler, you will play a crucial role in managing the resolution of customer complaints, ensuring regular updates throughout the process.

Key Responsibilities:
  • Investigate and resolve customer complaints using defined policies and procedures.
  • Action daily and monthly reports to track progress and identify trends.
  • Progress complaints within agreed timescales, recording information relating to the complaint accurately.
  • Conduct root cause analysis to identify areas for improvement and communicate lessons learned.
  • Provide exceptional customer service, ensuring that customers are satisfied with the outcome.
Requirements:
  • Previous experience in handling and responding to escalated queries and complaints.
  • Ability to work collaboratively with others in a fast-paced, customer-focussed environment.
  • Strong communication and problem-solving skills.
  • Ability to travel to Leatherhead, Surrey on a monthly basis.

We offer a competitive salary of £27k plus an attractive benefits package, including remote working opportunities. If you are a motivated and customer-focused individual looking for a new challenge, please apply now.



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