Digital Health Account Manager

4 days ago

London, Greater London, United Kingdom Digitas Health Full time
About the Role

We are seeking an experienced Account Manager to join our team at Digitas Health. As an Account Manager, you will be responsible for leading multiple healthcare accounts, working closely with our integrated digital team to deliver strategic and creative solutions that drive results for our clients.

Key Responsibilities
  • Act as the day-to-day contact for multiple healthcare accounts, orchestrating the execution of insights, content development, and distribution, design and build of websites, apps, paid promotions, and analytics reporting.
  • Build and maintain strong relationships with clients, ensuring they receive exceptional service and support.
  • Understand the strategic and creative vision for the brands you work on, contributing to discussions and detecting/anticipating strategic and creative inconsistencies or potential issues.
  • Stay up-to-date with developments in the healthcare industry, including brand and technology updates, and apply this knowledge to drive results for our clients.
  • Exercise caution and consider the implications of client requests before committing to a course of action, thinking critically and asking questions.
  • Manage client and agency expectations, educating clients on agency processes and timelines.
  • Uphold meticulous attention to detail across all projects, ensuring high-quality deliverables.
  • Work closely with Senior CS leads to spot and convert opportunities within your accounts.
  • Collaborate with the project management team to develop and implement timelines, prepare project scopes, and conduct financial reporting.
  • Take responsibility for the trafficking of active projects, ensuring resources are booked and briefed in a timely fashion.
  • Prepare for and contribute to internal and client status meetings, ensuring all documentation is prepared and ready for meetings.
  • Be able to get urgent/unplanned work done when required, due to the trust and respect you have earned from the wider agency team.
  • Keep calm and avoid creating crises for others, being driven and motivated while realistic about what can be achieved.
  • Motivate the wider team, creating a collaborative and energetic spirit within your accounts.
  • Write briefs and provide supporting material for the UX and Creative departments, which are thought-through and appropriate.
  • Assess creative work against a brief, giving rational and objective feedback.
  • Defend creative work against the original brief with objectivity and a sound understanding of the function of brands.
  • Ensure all client queries are responded to promptly, allocating responsibility to other team members when necessary.
Requirements
  • You have an infectious passion and enthusiasm for health, emerging technology, and innovation.
  • You thrive in an environment that requires constant learning, able to assimilate lots of information quickly, draw conclusions, and make suggestions for resolution.
  • You have experience in co-leading project teams to plan and deliver digital campaigns, supporting the development of multi-channel, multi-faceted, multi-market strategies.
  • You understand the importance of delivery within a digital project and can manage and run projects within scope.
  • You know the importance of data and insights and are comfortable working with our team of digital strategists to provide competitive insights, drive results, and inform future strategies.
  • You are a strong communicator and can tell compelling stories in PowerPoint, pulling together contributions from various internal stakeholders into a cohesive story.
  • You can support in workshops and brainstorms with preparation, participation, and follow-up.
  • You are a self-starter, not afraid to show initiative, capable of organizing your own time to achieve deadlines, prioritizing tasks within given time frames, and knowing when to ask for help.
About Digitas Health

Digitas Health is a leading healthcare marketing agency that helps clients navigate the complexities of the healthcare industry. We offer a range of services, including digital marketing, creative development, and strategic planning. Our team is passionate about delivering innovative solutions that drive results for our clients.

We offer a range of benefits to our employees, including flexible working arrangements, professional development opportunities, and a supportive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.

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