IT Field Support Specialist

4 days ago

Cardiff, Cardiff, United Kingdom Mirai Talent Full time £5,500 - £7,000
Job Title: IT Field Support Specialist

We are seeking an experienced IT Field Support Specialist to join our team in Cardiff and Southwest. As a key member of our IT team, you will be responsible for maintaining the computer systems and networks of our business.

Key Responsibilities:
  • Regularly visit sites to engage with users face-to-face and proactively evaluate any potential site improvements.
  • Install and configure computer hardware, operating systems, and applications.
  • Monitor and maintain computer systems and networks, including switches, routers, servers, printers, and other IT hardware and network patching.
  • Provide application support and software installation.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace faulty equipment as required.
  • Respond within agreed time limits to call-outs.
  • Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate).
  • Support the roll-out of new applications.
  • Support the roll-out of new sites either through acquisitions or organic growth.
  • Proactively support company compliance to Health and Safety legislation through adherence to company policies, processes, and practices.
Essential Skills:
  • In-depth knowledge and experience of desktops, laptops.
  • Experience of Windows 10 and Windows 11.
  • Office365 management and maintenance.
  • Application support and software installs.
  • Knowledge of servers, networks LAN/WAN, including cloud-hosted solutions.
  • Knowledge of tablet/mobile phone support with both iOS and Android software.
  • Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops.
  • Knowledge of firewalls, proxies, and antivirus software.
  • Ability to prioritize workload, be flexible in approach to problems, and use own initiative to achieve results.
  • Excellent communications skills.
  • Professionalism and confidence always.
Desirable Skills:
  • Knowledge, experience, or qualification of the ITIL V4 Foundation practices, processes, and framework.
  • Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
  • Knowledge or experience of the Excalibur software program.
  • Knowledge of ManageEngine ServiceDesk Plus ticket logging system.

This is a dynamic role that requires flexibility, enthusiasm, and a positive attitude. You must be able to manage your own schedule workload and be prepared to visit any sites across the group for short periods at short notice, which may include overnight stays. A full driving license is required.

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