Global Customer Experience Lead

6 days ago


London, Greater London, United Kingdom Sportlabs Technology Full time
Role Summary
Sportlabs Technology seeks a highly experienced Global Customer Experience Lead to develop and implement strategies that drive exceptional customer experiences. Reporting to the Service Excellence Manager, you will lead cross-functional teams to deliver outstanding customer outcomes, and identify opportunities to innovate and improve our customer service operations.

Key Responsibilities
• Drive strategies to improve service excellence and foster exceptional customer experiences.
• Lead the development of new service innovation ideas, including designing and implementing new processes and procedures.
• Identify a strategy to outreach to prospective clients, working with marketing teams to build a pipeline of opportunities to drive platform growth.
• Maintain high levels of client satisfaction, including consulting with clients to resolve product issues during the introduction process and beyond.
• Act as a coach for the customer service team, ensuring KPIs and SLAs are achieved, and building business and professional networks at senior executive level.

What We Offer
We offer a competitive salary of £55,000 - £75,000 per annum, plus a range of benefits, including 26 days' holiday, free eye tests, and access to excellent health and wellbeing services. You will also have the opportunity to work in a dynamic and rapidly growing company, with a focus on career development and progression.

About You
To be successful in this role, you will need to have a proven track record of delivering customer success, with experience of using CRM systems and providing comprehensive monthly reports. You will also need to possess a commercially savvy approach, always thinking about how to add greater value to customer relationships. Analytical skills are essential, as well as the ability to use data and insights to drive plans and actions. Line management experience is also required, including developing, coaching, and progressing teams to drive performance and customer experience.

  • London, Greater London, United Kingdom Oritain Global Limited Full time

    Are you a visionary leader seeking to craft an exceptional employee experience that fosters global success?About the RoleWe are Oritain Global Limited, a leading innovator in product verification, and we're looking for a seasoned Senior Employee Experience Partner to join our team on a 9-month Fixed-term contract.This is an extraordinary opportunity to shape...


  • London, Greater London, United Kingdom Guest Experience Full time

    **About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...


  • London, Greater London, United Kingdom Exclaimer Full time

    Exclaimer is seeking an accomplished professional to take on the challenge of leading our global customer experience team as our new Global Customer Experience Leader. In this critical role, you'll be responsible for driving customer satisfaction, improving operational efficiency, and contributing to the company's overall success.About the Opportunity:This...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    We are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...


  • London, Greater London, United Kingdom The People Co. Full time

    Are you a customer-focused leader looking for a new challenge? Do you have a proven track record of delivering exceptional customer service and driving business growth? If so, we want to hear from you! As a Global Customer Experience Director at The People Co., you will lead our customer experience strategy, working closely with cross-functional teams to...


  • London, Greater London, United Kingdom BlueOptima group Full time

    Job Title: Global Head of Customer ExperienceWe are seeking a highly experienced professional to lead our customer success strategy and drive business growth.The ideal candidate will have a proven track record of delivering exceptional customer experiences, with a strong understanding of SaaS business models and customer success best practices.About...


  • London, Greater London, United Kingdom Genesis Global Limited Full time

    About the RoleWe are looking for a talented Global Copywriter Lead to join our team at Genesis Global Limited. As a key member of our marketing team, you will be responsible for developing and implementing effective content strategies that drive results.About the CompanyGenesis Global Limited is a leading provider of innovative solutions and services. Our...


  • London, Greater London, United Kingdom MasterCard Full time

    About MastercardAs a leader in the global payments industry, Mastercard is committed to delivering exceptional customer experiences and driving innovation in payments and commerce.This role is critical to our success, as you will be responsible for developing and presenting content that showcases Mastercard's leadership position in payments, fintech, and...


  • London, Greater London, United Kingdom American Express Global Business Travel Full time

    Estimated Salary: £60,000 - £80,000 per annum based on experienceAbout the RoleWe are seeking an experienced Project Management Office (PMO) professional to join our Global Customer Partnerships organisation as a Manager of Customer Migration. As a key member of our dynamic global team, you will play a vital role in delivering seamless migration...


  • London, Greater London, United Kingdom Exclaimer Full time

    Job DescriptionWe are seeking a highly experienced Global Customer Experience Manager to join our team. This is a challenging opportunity for a professional who can lead and manage a global technical support team, ensuring exceptional customer service and contributing to the overall success of the organisation.Key Responsibilities:Strategic Planning and...


  • London, Greater London, United Kingdom TCC Global Full time

    Job Title: Entertainment Experience LeadSalary: Competitive + Annual Bonus ($100,000 - $160,000)TCC Global is a leading loyalty marketing solutions provider that drives customer engagement and enhances brand loyalty for top retailers worldwide.We are seeking an experienced Entertainment Experience Lead to lead our Entertainment division and shape the future...


  • London, Greater London, United Kingdom GES - Global Experience Specialists Full time

    We are looking for an experienced Logistics and Inventory Supervisor to join our team at GES - Global Experience Specialists. The successful candidate will be responsible for managing the day-to-day operations of our warehouse in London.Key responsibilities include:Managing a team of warehouse staffImplementing and maintaining effective inventory management...


  • London, Greater London, United Kingdom Papaya Global Full time

    Ambitious Mission, Innovative TechnologyPapaya Global is a pioneering force in the payroll & payments industry, driven by a passion for innovation and a commitment to excellence. With over $400M raised, our cutting-edge technology empowers businesses to manage their global workforces with ease and efficiency.Job Description:As a seasoned professional, you...


  • London, Greater London, United Kingdom The Global Search Company Full time

    **Job Summary:We are seeking a Director of Customer Experience to join our team at The Global Search Company. As a key member of our leadership team, you will be responsible for creating an exceptional customer experience in our restaurant environment.**Key Responsibilities:Lead the development and implementation of customer-centric strategies, driving...

  • Global Customs Lead

    47 minutes ago


    London, Greater London, United Kingdom THE WHITE COMPANY Full time

    Key ResponsibilitiesAs a Global Customs Lead, you will be responsible for managing day-to-day relationships, ways of working, and ongoing SLA with Customs Brokers (Britannia), proactively maintaining stability in Myfreeway/Ricardo (DMS), Tradeflow data flows, with accountability in Finance and B&M.You will provide customs support for export shipments to DC...


  • London, Greater London, United Kingdom Veeva Systems Full time

    Job DescriptionAs a seasoned professional with a strong background in life sciences or software consulting, you will bring a wealth of knowledge and expertise to this role. Your key responsibilities will include:Supporting Large Global Customers: You will work closely with 4-6 large, global customers to ensure their success with Veeva's quality products and...


  • London, Greater London, United Kingdom Bark Global Limited Full time

    About UsBark Global Limited is a leading services marketplace based in the UK. Our mission is to make finding the right professional quick and easy.We're committed to providing exceptional customer service and ensuring our customers are satisfied at every step.We're seeking a skilled German-speaking Customer Experience Agent to join our team on a 6-month...


  • London, Greater London, United Kingdom S&P Global Full time

    Job DescriptionWe are seeking a highly motivated Global Procurement Lead to join our team at S&P Global. As a key member of our Sourcing and Procurement team, you will be responsible for leading global procurement initiatives and developing strategies to drive cost savings and improve procurement efficiency.The ideal candidate will have a strong background...


  • London, Greater London, United Kingdom Global Full time

    We are seeking a talented Lead Digital Experience Designer to join our team at Global. As a key contributor to our creative department, you will be responsible for creating captivating digital experiences that bring our brands to life in memorable ways.About the OpportunityThis is an exciting chance to work on world-class creative that contributes to...


  • London, Greater London, United Kingdom Global Payments Full time

    Global Cybersecurity Threat Management LeadWe are a leading payments technology company delivering innovative software and services to customers globally. Our Security Operations organization is looking for a skilled professional to lead the management of global cybersecurity threats and ensure the integrity of our information assets.In this role, you will...